FAQ
Answers to all your questions about mcwbn
From bonuses to payments, cricket betting to VIP benefits — find detailed answers to the most frequently asked questions on the mcwbn FAQ page.
Whether you are new to mcwbn or a returning member, it is natural to have questions. On this page we have explained VIP cashback, welcome bonus terms, how to deposit via bKash, cricket betting rules, and account-related topics in a straightforward way. If you cannot find the answer to your question, you can reach us via 24/7 live chat or email.
Common FAQs
VIP Benefits
Each week, a set percentage of your bets is returned to your account as cashback. Bronze members receive up to 0.3%, Silver members up to 0.5%, and Gold members up to 0.8% weekly cashback. Every Monday, the previous week's cashback is calculated and credited directly to your balance.
mcwbn has three VIP levels in total. Bronze is the entry level — it offers up to 0.3% weekly cashback. At the Silver level, benefits increase to up to 0.5% cashback and you receive priority customer support. Gold is the highest level — it comes with up to 0.8% cashback along with exclusive offers and a dedicated personal support.
Through regular betting and active participation, you are automatically promoted to a higher VIP level. The more you play and stay active on the platform, the greater your chance of moving from Bronze to Silver and from Silver to Gold. Level reviews are carried out every month.
Withdrawals are generally completed within 1 hour for all members. However, higher VIP level members receive priority customer support, which helps resolve any issues faster. Gold members may also have access to a dedicated account manager.
If an account remains inactive for a long period or unusual activity is detected, the VIP level may be reviewed. Staying regularly active and following mcwbn's terms and conditions makes it easy to maintain your level. See our Terms and Conditions page for more details.
Cricket Betting
Decimal odds are a multiplier applied to your total return on a bet. For example, if the odds are 2.50 and you bet ৳100, your total return if you win is ৳250 (profit of ৳150). The higher the odds, the higher the risk but also the higher the potential win. Odds cannot be lower than 1.00; odds of 1.00 mean you get only your original stake back.
Yes, you can place accumulator or "parlay" bets on mcwbn. The odds of multiple events are multiplied together, which means the potential winnings can be much higher. Keep in mind, though — if any one selection is wrong, the entire bet is lost. The more selections you add, the greater the risk.
If a match is abandoned or declared a no-result, the bet is generally treated as void and the staked amount is returned in full. In an accumulator bet, that selection is removed and the result is determined based on the remaining selections. See the Terms and Conditions for specific rules.
Yes, live in-play betting is available on mcwbn. Markets update in real time as the match progresses, so you can make decisions based on how the game is unfolding. You can bet on markets like how many runs will be scored in the next over, or what the total score will be at the next wicket.
Yes. Betting is available on BPL, IPL, the T20 World Cup, and major international series including ICC tournaments. For series like Bangladesh vs India, you can bet on various markets such as match winner, toss, and top batter.
Welcome Bonus
When you open a new account and make your first deposit, you will automatically receive a 100% match bonus. For example, depositing ৳1,000 adds an extra ৳1,000 bonus — giving you a total balance of ৳2,000. The maximum bonus is ৳20,000 — meaning even if you deposit ৳20,000 or more, the bonus will not exceed ৳20,000.
Wagering is calculated on the bonus amount only — your deposited real money is not included. You need to wager 15 times the bonus amount. For example, if you receive a ৳1,000 bonus, you must complete ৳15,000 in bets before the bonus winnings can be withdrawn.
No, the welcome bonus applies only once per member — at the time of the first deposit. If the same person tries to claim the bonus by opening multiple accounts, both accounts risk being cancelled. Only one account per person is permitted, based on name, phone number, and payment method.
Slot games generally contribute the most toward wagering. Live casino games such as roulette or baccarat may contribute partially. Check the bonus terms and conditions or contact our support team to find out the contribution rate for specific games. It is best to confirm this before you start playing.
Yes, the welcome bonus must be used within a set period. If the wagering requirement is not completed before the deadline, any unused bonus is forfeited. You can see the exact expiry in the bonus section of your account. Staying active on time means there is no risk of losing the bonus.
Deposits
The minimum deposit on mcwbn is ৳200 for any payment method. This applies equally to bKash, Nagad, Rocket, and bank transfer. Deposits below this amount are not possible. There is no strict cap on the maximum deposit amount — contact support for details on limits.
mcwbn does not charge any additional fee on deposits. However, your chosen payment provider (such as bKash or Nagad) may apply their own transaction charges. If you want the maximum amount to reach your account, check your payment provider's fee policy beforehand.
After logging in, go to the "Deposit" section and select bKash. Send money to the mcwbn bKash number shown on screen. Enter the transaction ID and amount in the designated fields and submit — your balance will usually update within a few minutes. The process is the same for Nagad and Rocket.
First, wait 15–20 minutes, as there can sometimes be a slight delay due to network issues. If the balance still hasn't appeared, contact us via live chat or email at [email protected]. Have these details ready: transaction ID, amount sent, payment method name, and time of transaction. With this information, the support team will be able to resolve the issue quickly.
Member Account
There are limited options for changing personal details directly in account settings. Changing sensitive information such as your name or mobile number may require identity verification. In that case, contact the support team — they will guide you through the necessary steps.
On the login page, click the "Forgot password?" option. Enter your registered mobile number or email and instructions to reset your password will be sent to you. If that doesn't work either, contact live chat directly — the support team will verify your identity and help you recover your account.
Go to the mcwbn login page and fill in the new account registration form. You will need to provide your name, mobile number, and a password of your choice. A verification code will be sent to your mobile — entering it will activate your account. Please note that only one account per person is permitted. This service is for those aged 21 and above only.
mcwbn generally requires a password of at least 8 characters. It is recommended to include uppercase and lowercase letters, numbers, and special characters (such as @, #, !). Avoid easily guessable passwords (such as "123456" or your date of birth). For security, do not use a password that you already use on other sites.
Do not share your password with anyone and avoid logging in over public Wi-Fi. If you suspect unauthorised access to your account, change your password immediately and notify us at [email protected]. mcwbn will never ask for your password via email or chat — if you receive any such message, inform support straight away.
Still have questions? We are always here to help
Our support team is available 24 hours a day, 7 days a week in both Bengali and English. You will get the fastest response via live chat.
Live Chat
Send a message directly on mcwbn's live chat — any time, for any question.
Email Support
[email protected] — write to us by email for detailed enquiries.